2005 Yuko Technologies All right reserved

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1020 Milwaukee Ave #300D Deerfield IL 60015

Business IT Support

Yuko offers a new reliable, preventative and cost-effective  business IT support!

You no longer need to worry about your computer's speed, overall health, and data security. We manage and monitor your system to keep it in top condition. And we can do this all remotely while you're using your device, so we don't need to inconvenience you with an on-site visit or any digital downtime.

Business Service

per month / per computer

from  $39

Get everything you need from one place

Workflow management system for handling incidents, service requests, problems and changes

Unlimited Remote Help Desk Support

15% Off for On-Site Work

You can add to plan: 

Weekly PC and Mac Preventative Maintenance

Guaranteed 1-hour response time

Free In-Shop Repairs

Virus & Malware protection

Access to the Online Portal

Unlimited Cloud Backup

Volume discount

Business Service +

per month / per computer

$55

Get everything you need from one place

Workflow management system for handling incidents, service requests, problems and changes

Unlimited Remote Help Desk Support

Free In-Shop Repairs

Virus & Malware protection

Guaranteed 1-hour response time

Access to the Online Portal

25% Off On-Site Support

Weekly Health Report

Unlimited Cloud Backup

Weekly PC and Mac Preventative Maintenance

Volume discount

Why your business needs ITSM

 

If your business has more than a handful of employees, and if even one of you is the designated “IT guy”, you’re already doing ITSM in a small way. But as your business grows, you might need to bring in more mature processes to get the most benefits out of your ITSM investment.
 

Here are the most common benefits of ITSM. Watch the video for a detailed walkthrough:

  • Reduce IT costs

  • Improve quality of service

  • Improve customer satisfaction

  • Improve governance and reduce risk

  • Increase competitive advantage

  • Improve flexibility

  • Increase agility for new IT services

 

The way to choose the right ITSM processes is to look at what your business specifically needs. For instance, if you have a small IT support team that’s constantly firefighting similar issues, it makes more sense to find the root cause and resolve it once and for all. A simple example of it would be a storage space issue – you can keep deleting files and applications every time the hard drive maxes out. But simply installing a bigger hard drive is a better longer-term solution.

In ITSM terms, it translates to going from mere Incident Management to Problem Management. In the example above, the computer running out of storage space is the incident and the hard drive capacity being inadequate is the underlying problem. Of course, IT support teams in larger organizations typically handle incidents that are much more complex and send problems over to dedicated problem management teams.